- Tenant FAQS -

What should I do in a lock-out situation?

We understand that lock-out situations can be frustrating, and we strive to assist our residents whenever possible. However, it is essential to clarify the policies and charges associated with lock-outs to ensure transparency and avoid misunderstandings. Please review the following guidelines on how to handle lock-out situations:

During Business Hours

– If you find yourself locked out of your apartment during regular business hours (e.g., Monday to Friday, 9 AM to 5 PM), please contact the management office. We will make reasonable efforts to assist you in gaining access to your unit.

After Business Hours (Emergency Lock-Outs)

– For lock-out situations occurring outside of regular business hours, we offer an emergency lock-out service. However, please note that this service is subject to availability and not guaranteed.
– We charge a minimum fee of $100 for emergency lock-outs after business hours. This fee covers the cost of dispatching maintenance personnel or staff to help you regain access to your apartment.
– Please be aware that this service is not an obligation, and assistance may vary based on staff availability and safety considerations.

Key Replacement

– In the event of a lost key during a lock-out or at any other time, we can provide a key replacement service.
– We charge a fee of $25 for each new key made, which helps cover the cost of materials and labor.

Alternative Option

– As an alternative to our emergency lock-out service, residents have the option to contact a licensed locksmith at their own cost. Engaging a locksmith gives you more control over the time and cost associated with gaining access to your apartment.
– If you choose to use a locksmith, please ensure they are reputable and licensed.

**Important Note:**

– While we do our best to assist residents in lock-out situations, the emergency lock-out service is subject to availability and may not always be feasible due to various factors (e.g., staff availability, security protocols).
– We highly encourage all residents to take precautionary measures to avoid lock-outs, such as keeping spare keys with a trusted individual or using a secure key hiding method.

We appreciate your understanding of these lock-out policies. Should you have any questions or require further information, please do not hesitate to contact the building management office.

Our goal is to ensure your safety and convenience while maintaining a fair and transparent approach to lock-out situations.

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